FAQ
What are the delivery times?
Orders are generally prepared and processed within 1–2 business days after payment confirmation. Each shipment is handled with great care to ensure that the bottles leave our premises in the best possible condition.
Delivery times vary depending on the destination and are normally between 3 and 4 business days within Italy, excluding the islands.
Which countries do you ship to?
We ship throughout Italy and to most countries worldwide.
At checkout, you can always clearly view shipping availability and the related costs for your destination.
How are the bottles packaged?
Each bottle is carefully packed using specialist wine packaging specifically designed for transportation, ensuring maximum protection throughout the journey.
We pay particular attention both to product safety and, wherever possible, to the use of more sustainable materials and solutions, reducing environmental impact without compromising shipping quality.
Can I add a gift message to my order?
Yes, you can add a personalised message directly during the purchasing process. We will carefully include it in your package to make your gift even more special and personal.
What should I do if my package arrives damaged?
We recommend always checking the condition of the package upon delivery.
In the event of visible damage, it is important to accept the shipment subject to inspection and contact us as soon as possible, attaching a few photographs. We will do our best to resolve the issue promptly.
Can I return the wine I purchased?
Yes, you may exercise your right of withdrawal within 14 days of receiving your order. We kindly ask you to notify us by email within 48 hours and return the products within 10 days.
Should you have any questions, our team is available to assist you throughout the process.
How should I store the wine?
To preserve the quality of the wine, we recommend storing bottles in a cool, dry place away from direct sunlight and maintaining the most consistent temperature possible.
Are your wines produced directly by you?
Yes. Our wines originate from the vineyards of our own estate in the heart of Chianti. Each bottle is the result of careful and passionate work, with the aim of expressing the authentic character of our terroir at its very best.
Is it possible to visit the winery?
Yes. We organise winery visits and wine tastings by reservation at our estate. It is an opportunity to discover our work, our vineyards and the wines we produce first-hand.
For further information, please contact us directly.
Do you offer gift packaging?
Yes, some of our products are available with dedicated gift packaging, designed for special occasions, celebrations or corporate gifts. The available options are clearly indicated during the purchasing process.
Can I stay at your property?
Yes. Our estate is also home to The Podere, our wine resort nestled among vineyards and olive groves in the heart of Chianti.
A place designed to offer a complete experience of hospitality, nature and wine.
Discover more at www.thepodere.com